With the slice of a ribbon, the Bakers Basin Motor Vehicle agency was officially open for business offering not just a new facility, but new, customer-oriented services as well.
The facility's construction was based on the Motor Vehicle Commission's commitment to its customers, according Chairman and Chief Administrator of the Motor Vehicle Commission Raymond P. Martinez.
“We don't lose sight at Motor Vehicle's that we are a customer service organization, one that millions of people need and rely on each year,” said Martinez. “So it's absolutely essential that we continue to invest in projects and initiatives like this that will enhance government performance for all New Jerseyans.”
One new initiative that takes effect in November is “Skip the Trip.” Under the program, approximately one million drivers born before Dec. 1, 1964 may be eligible to renew their license via mail.
“It's good for the customer who gets [the renewal-by-mail option] because he thinks 'hey, I don't have to go to motor vehicle,' but it's also good for the customer that has to come to motor vehicle because it's a million less people potentially standing in front of them,” said Martinez.
Customer accomodation was a focus of the new facility, according to Martinez. He said the Motor Vehicle Commission has learned from previous agency designs that did not allow room for waiting customers forcing some to stand outside.
The new $9.3 million agency boasts 12,000-square-feet with 23 service windows, six driver's license stations and 20 driver testing stations.
“Everything that we're doing at Motor Vehicle's, whether it's improving our physical infrastructure, expanding services or streamlining our operations, it all works together to create a more positive customer experience,” said Martinez.
The next step in the three-phase project is demolition of the old agency and inspection station which is expected to begin in two to three months, according to Mike Horan, director of communications at New Jersey Motor Vehicle Commission.